Tasks and Responsibilities:

● Development of this new role since day one.

● Provide technical sales support and assistance by phone, message, email, video conference and if needed, presential visit to our main distributors located in Mexico, Caribbean and LATAM.

● Pre-sales and After sales support regarding our products and solutions.

● Interaction and teamwork with local and HQ team.

● Accurate documentation and follow of all the projects, clients, and customer visits.

● Actively participate in the continuous improvement of products, processes, and tools by delivering

constructive feedback to HQ and the service manager LATAM.

● Support in product trainings, roadshows, webinars, and local expos.

Requirements:

● Willingness to learn and develop in the solar energy Mexican sector.

● Based in Merida, Guadalajara, or Mexico City, with regular travel (20%)

● 1-3 years of experience in the sector.

● Bachelor in Mechatronic / Electrical engineering/ Renewable energy.

● Master´s degree is a plus.

● Basic knowledge of residential, C&I and hybrid.

● Basic technical understanding of Solar PV and power electronics.

● General knowledge of Mexican PV regulation.

● Ability to handle high volume of phone calls and emails, and to prioritize information and problem solve.

● Strong work ethic, teamwork, proactive, and ability to work independently, without constant supervision.

● Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.

● Customer service and team work are a key attitudes.

Languages:

● Fluent in Spanish and English (written and spoken)

Company benefits:

● International atmosphere

● Remote work - Home office based

● Flexible schedule

● Law benefits

● Excellent Salary